Refund policy.

Last updated 5 November 2026

The short version

If xPitch Pro isn't right for you, ask within 14 days of buying and you'll get your money back in full. No forms, no fuss.

14-day money-back guarantee

You can get a full refund on your first payment for Pro Monthly or Pro Annual if you ask within 14 days of buying. The same applies to the first payment of a yearly renewal of Pro Annual, if you ask within 14 days of it being taken.

After 14 days

You can cancel at any time, and you won't be charged again. Pro carries on until the end of the period you've already paid for. We don't give part refunds for unused time after 14 days, unless the law says we must or we've stopped providing Pro features you paid for.

How to ask for a refund

Email [email protected] with the email address you bought with, or reply to your Paddle receipt. Our reseller, Paddle.com, processes the refund to your original payment method, usually within 5 to 10 working days. Once a refund is made, the licence key stops unlocking Pro the next time the app goes online, and the app goes back to the free plan. Your matches and players are never deleted.

Your legal rights

This policy doesn't affect your statutory rights. If Pro is faulty or not as described, you have rights under the Consumer Rights Act 2015 whenever you bought it.

Cancelling a subscription

Use the "manage subscription" link in your Paddle receipt email, or email us and we'll do it for you.